FAQS

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1. Are you manufacturer or trader ?

A:We are manufacturer, we have own factory in China, integrated with R&D, Production, Selling. 

 

2、How to choose the most suitable products ?

A:Our professional team will give you the best suggestion as long as you tell us what kind of food you need to check and the required specification. 

 

3、Can you provide special design and configuration for us ?

A:Customized production available, special production available as percustomer drawing.  

 

4、What is lead time of this products ?

A: The lead date is about 20-25 days. 

 

5、How many years warranty for this product ?

A: We can give 1 year warranty for machine. 

 

6、How to install and use the product ?

A: The product is shipped with an operating instructions and video of English version. 

 

7、How about your after-sale service ?

A: Within 1 hour email response for machine issues and within 4 hours offer for machine trouble shooting solution. Fast and in time contact fortechnical support via live chat tool group. (WA, Viber, WeChat, etc.) Fastest courier delivery for the spare parts once confirmed the problems caused byparts.

 

Overseas engineer deployment available if necessary.

 

Training support available for customer at our factory.