FAQs

These are our FAQs designed to help answer common questions quickly. Easyweigh hopes to do our best to provide answers to the questions you feel confused about. If you have any other questions, please feel free to contact us online.
We provide a 1-year warranty and lifetime service. No matter where you are, we can provide you with the most on-time service. For more details, please click on the other columns.

Before Sales

We can provide personalized performance testing services for customers. To ensure that your purchased equipment can be perfectly adapted to your product line.

After Sales

We provide lifetime service to our customers, no matter remote or door-to-door services. We also have adequate spare parts stock and offer system upgrade.

FAQs

Easyweigh hopes to do our best to provide answers to the questions you feel confused about. If you have any other questions, please feel free to contact us online.

General Question

Our transportation modes are diverse, including sea freight, air freight, rail freight, or a combination of these modes, etc.

Our common payment methods are Remittance (T/T) and Letter of Credit (L/C). Of course, we also support other payment methods, please contact to our sales staff for details.

 

 It’s about 20 to 35 days.

It's one year warranty for the whole equipment. Additionally, we provide lifetime paid service.

 

 

Our equipment installation service is very complete. We offer on-site and remote installation services. Our overseas installation services are still running even under the current epidemic control.

Our company adopts high-density wooden boxes for packaging.

Yes, we can customize operating systems in multiple languages.

 

Yes, we have agent distributors in many countries, please contact our sales staff for details.

 You don't need to worry about this problem. You only need to provide specific information about products. Such as size and packing materials are necessary information for us. We'll offer a perfect solution according to your product information.

 

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X-Ray Inspection System FAQs

About ten thousand hours.

This depends mainly on the product itself. Such as size, weight, and package maybe affect the equipment. In addition to this, the external environment and other factors also can affect the accuracy of the equipment.

Easyweigh X-rays inspection systems radiation are controlled in the following 1uSv/h (U.S. standards for 5uSv/h, other regional standards for 1uSv/h). Radiation levels meet international standards. Our company has passed CE and FDA certifications.

Metal Detector FAQs

Factors like strong magnetic interference, power interference, incorrect installation and huge metal parts that move near the detector can cause a false alarm. You should avoid these factors when using a metal detector.

 

The sensitivity of the metal detector is determined by many factors. Such as product effect, shape, size of the sensor head, the operating environment, the packaging material of products, etc.

Ferrous has high magnetic permeability. So Carbon steel, Non-ferrous (like Copper, Lead, Brass, Bronze iron)can be detected easily by metal detectors. Stainless iron (304 and 316) also can be detected.

Checkweigher FAQs

This is related to the running speed of checkweigher belt,the weight of products, the shape of materials, etc.

Yes, our equipment supports the connection of multiple external equipment. We can manage multiple machines at the same time. Our equipment supports multiple communication protocol formats to connect to metal detectors, labeling machines, printers and coding machines.

Easyweigh checkweigher parameters are set using guided operation, making the product easy to convert, and even novices can become familiar with the operation in a short time.

Weight Grader FAQs

Easyweigh Weigh graders are divided into 4 to 16 levels generally. We also offer a custom grading service. It makes us customize equipment to best fit your product.

The waterproof level is from IP65 to IP67.

Users can connect multiple peripheral devices. It is also possible to manage multiple weight graders at the same time to improve your production efficiency.

Question for After Sales

Don't worry about that. First, you can contact our after-sales service team. Then, you need to tell us the specific situation. At last, we will provide you with the most complete solution according to your situation.

Our company's after-sales team provides 24-hour online service. If you have any questions, you can contact our after-sales team via WhatsApp, WeChat, email, etc. We will serve you as soon as possible.

We usually need to do maintenance work. Regardless of the specifications of the equipment, it has its own use maintenance method.

Before Sale

Before we purchase the equipment, most customers have a common concern about whether the performance of our machines is consistent with the description on the page?

You can absolutely rest assured that our equipment is in accordance with HACCP, BRC, IFS associations and ISO 9000 quality management system. We can provide personalized performance testing services for customers. To ensure that your purchased equipment can be perfectly adapted to your product line.

After Sale

To ensure that our equipment can run properly on your production line under any circumstance, Easyweigh has spare parts for the equipment in stock. You can contact us by email, phone, WhatsApp, Request Form of the Official Website or other ways to purchase official spare parts.

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